I am a Burlington resident, and have had a German Shepherd Dog for three years now. I've always had positive experiences at Pet Food Warehouse, but felt inclined to write in about some phenomenal staff members who have recently gone above and beyond.
First of all, Stephanie is amazing. My pup was having some stomach issues recently, and nothing I tried was helping. Stephanie gave me free food samples as well as lots of advice on supplements and probiotics, and told me that anything that didn't work, I could bring back. The food she recommended did wonders for my dog, and I'll never buy his food anywhere else thanks to your helpful staff and your great policies (like being able to test food first). Beyond that, Stephanie follows my dog and I on Instagram (@nicolehandel) and personally recognized and remembered me when I came into the store today, and went out of her way to engage me in conversation and talk dog stuff. I can't say enough about her in regards to her customer service, her knowledge, or her genuine interest in dogs and their handlers.
There's also a young man who works at your South Burlington location as well, whose name I don't know, but he has a female GSD and has helped me several times in-store. He, too, remembers me when I come in and is quick to offer advice or assistance.
I appreciate everything about PFW and I'd be a happy customer regardless, but your staff (particularly the two aforementioned folks) really make your store worth returning to. I hope that they get a bit of recognition for their hard work and fabulous personalities. They're assets to the company.