Welcome to Pet Food Warehouse, Vermont's favorite pet food and supply store since 1983! Located in South Burlington, VT and Shelburne, VT, Pet Food Warehouse is the place to go for high-quality pet foods and supplies. Our sales floors are open however due to COVID-19 we ask that customers choose PFW Curbside or Delivery Service. Please see below for details and updated procedures.
PFW CURBSIDE PICKUP OR DELIVERY SERVICE
Pet Food Warehouse is now offering Delivery Service! With a $10 delivery fee, customers in select surrounding towns can have their pet supplies delivered to their doorstep. Or skip the fee, and drive to one of the stores for a contact-free pick up via Curbside Service!
Towns included for delivery service: Burlington, Charlotte, Colchester, Essex, Hinesburg, Jericho, Milton, Richmond, Shelburne, South Burlington, St. George, Underhill, Westford, Williston, Winooski.
Deliveries will be made Monday thru Friday. Orders taken over the weekend will be delivered Monday, or Tuesday at the latest.
Call: (802)862-0995 ext. 480
You can now also email us: curb@pfwvt.com
For PFW curbside pickups, please plan your pickup to be 2 hours after ordering, and ideally, within 3 hours of ordering. Curbside pickups will end at close of business day at 5:30pm. Call (802)862-5514 upon your arrival at the Williston Road PFW and we will bring your purchase out to your car! To pick up at the Shelburne Road location, please call (802)985-3302 to place your order and upon your arrival.
Deliveries ordered Mon-Fri will be made by end of next business day.
Thank you for doing your part to keep yourself and our staff safe by choosing PFW Curbside or Delivery Service!
Towns included for delivery service: Burlington, Charlotte, Colchester, Essex, Hinesburg, Jericho, Milton, Richmond, Shelburne, South Burlington, St. George, Underhill, Westford, Williston, Winooski.
Deliveries will be made Monday thru Friday. Orders taken over the weekend will be delivered Monday, or Tuesday at the latest.
Call: (802)862-0995 ext. 480
- Call Center hours are 9:00am to 3:00pm, 7 days a week.
You can now also email us: curb@pfwvt.com
- Email should include:
- Customer name
- Callback number
- Desired product(s)
- Delivery or pick up preference
- Please DO NOT include credit card info in email
For PFW curbside pickups, please plan your pickup to be 2 hours after ordering, and ideally, within 3 hours of ordering. Curbside pickups will end at close of business day at 5:30pm. Call (802)862-5514 upon your arrival at the Williston Road PFW and we will bring your purchase out to your car! To pick up at the Shelburne Road location, please call (802)985-3302 to place your order and upon your arrival.
Deliveries ordered Mon-Fri will be made by end of next business day.
Thank you for doing your part to keep yourself and our staff safe by choosing PFW Curbside or Delivery Service!
PFW HOURS AND PROCEDURES
Pet Food Warehouse remains open as an essential business to supply the community with pet essentials. We thank you for your patience and support as we operate with high volume while practicing safety protocols to lessen the spread of COVID-19.
Both locations of Pet Food Warehouse will be open Monday through Sunday, 8:30am to 5:30pm. The first hour, 8:30am to 9:30am will be reserved for those aged 60 years and older, and immune-compromised customers. We ask for everyone's help enforcing this reserved hour by refraining from coming in unless you fit this criteria.
We are offering Curbside Service or Delivery Service and we encourage everyone to use them. The kindest thing you can do for our staff, and the general public, is to choose Curbside Service instead of coming in-store at this time.
If you do need to come in to Pet Food Warehouse, please help us help you:
Both locations of Pet Food Warehouse will be open Monday through Sunday, 8:30am to 5:30pm. The first hour, 8:30am to 9:30am will be reserved for those aged 60 years and older, and immune-compromised customers. We ask for everyone's help enforcing this reserved hour by refraining from coming in unless you fit this criteria.
We are offering Curbside Service or Delivery Service and we encourage everyone to use them. The kindest thing you can do for our staff, and the general public, is to choose Curbside Service instead of coming in-store at this time.
If you do need to come in to Pet Food Warehouse, please help us help you:
- Let us know what you need so we can facilitate a quick visit. We need to keep the store safe and low-occupancy. Please shop with your eyes, not your hands. Allow our staff to get product to reduce handling.
- Along this line, we sadly request that pets do not come into the stores at this time.
- Please maintain ample distances between yourself and all others. We strive for at least 6-foot spacing at all times!
REDUCE RISK
Do not bring anything extraneous into the stores. Keep extra people, pets, bags and products at home, please:
- Pet Food Warehouse has suspended all returns at this time. Hold on to any product you need to exchange or return until further notice.
- Reusable bags are not sanitary. Please do not bring in your reusable bags during this time.
- The Terracycle Recycling program for Wellness and Holistic Select brand foods has been suspended. Please hold on to your bags for now. We will let you know when we resume accepting these again.
- Please choose to pay by card to reduce exchange of money at the registers.
SERVICES SUSPENDED
At this time all sales, promotions, coupons, specials and in-store services are suspended.
- We will honor frequent buyer programs once this threat has passed. Please hold onto your receipt so we can take care of these in the future.
- The Self-Service Pet Wash Express is closed until further notice.
- Pet tags will no longer be made while you wait but may be ordered through curbside service (form here: www.pfwvt.com/engraved-pet-tags.html) but cannot be guaranteed for same day availability.
- Pestell bulk litter refills are also suspended at this time. Please call store for details.
- Purchases will accrue PFW Paw Points as usual but Paw Points will not be tendered as payment until further notice.
IN THIS TOGETHER
We are continually monitoring the situation and will continue adapting our procedures as needed.
Please sign up for email notifications (button below), or check back here, or social media regularly for more details or changes as they come. And please help spread the word about our Curbside Service and Delivery options!
Please be kind. Our stores are open to provide essential services to the community. Our staff are working diligently every day to make sure pets have what they need during this pandemic. We ask for social distancing and patience while we perform these services in a time of high stress.
We appreciate our amazing customer base for all the support. Thank you all for your understanding so far and with your continued help. When you choose to continue to shop local and choose curbside service, you are investing in the future of your community. Thank you!
Please take care and stay safe.
Sincerely, The Pet Food Warehouse Team
Please sign up for email notifications (button below), or check back here, or social media regularly for more details or changes as they come. And please help spread the word about our Curbside Service and Delivery options!
Please be kind. Our stores are open to provide essential services to the community. Our staff are working diligently every day to make sure pets have what they need during this pandemic. We ask for social distancing and patience while we perform these services in a time of high stress.
We appreciate our amazing customer base for all the support. Thank you all for your understanding so far and with your continued help. When you choose to continue to shop local and choose curbside service, you are investing in the future of your community. Thank you!
Please take care and stay safe.
Sincerely, The Pet Food Warehouse Team
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