Welcome to Pet Food Warehouse, Vermont's favorite pet food and supply store since 1983! Located in South Burlington, VT and Shelburne, VT, Pet Food Warehouse is the place to go for high-quality pet foods and supplies.  

PFW COVID HOURS AND PROCEDURES

Pet Food Warehouse remains open as an essential business to supply the community with pet essentials. We thank you for your patience and support as we operate while practicing safety protocols to lessen the spread of COVID-19.

Both locations of Pet Food Warehouse will be open Monday through Friday, 9:00am to 6:30pm, Saturday and Sunday 9:00am to 5:30pm.
  • The Pet Wash Express at PFW on Williston Road is open with limited availability. Call (802)862-5514 today to make an appointment.
  • Pets are not permitted in-store unless using the Pet Wash or coming in for a fitting for a harness or apparel. Please leave your pets at home as it may also be too hot to leave your pets in the vehicle!
  • Returns (and exchanges) have resumed. Please be patient as we process these safely.
  • Frequent buyer programs and coupons that had been temporarily suspended have resumed.
  • Reusable bags are permitted but product will be bagged by the customer. Please do not hand your reusable bags to the sales associate.
  • Pestell bulk litter refills will resume immediately.
  • If you are bringing in bags for the Terracycle Recycling program for Wellness and Holistic Select brand foods please drop them in the designated boxes outside the store. We ask that you refrain from bringing them inside at this time.
  • Please choose to pay by card to reduce exchange of money at the registers.​
  • Bulk biscuits and dental chews will remain unavailable for the time. See store for alternatives. 
  • Pet tags will continue to be mailed to you rather than made-while-you-wait. You can order in-store or by phone or email. Save time and use this form ahead of time.​ Email completed forms to curb@pfwvt.com.
If you come in to Pet Food Warehouse, please help us help you:
  • ​Please wear a mask, for your safety and ours.
  • Let us know what you need so we can facilitate a quick visit. We need to keep the store safe and low-occupancy. Please shop with your eyes, not your hands. Allow our staff to get product to reduce handling.
  • Unless you need a fitting for your dog (harness, muzzle, clothing, etc), please LEAVE YOUR PETS AT HOME. We cannot accommodate dogs while you are browsing and it is too warm to leave your pets in the car! We very much look forward to seeing your pets again. In the meantime, thank you for your understanding regarding our current no pet policy.
  • Please maintain ample distances between yourself and all others. We have floor markings for 6-foot spacing at both locations.
If you prefer to not come in to one of our stores to do your shopping, we are temporarily offering Curbside Pick Up and Delivery Services.

PFW CURBSIDE PICK UP SERVICE

Curbside Service Procedure Effective Monday, June 22nd:
For Curbside Pick Up Service at 2500 Williston Road:
  • Call (802)862-0995 ext 480 to order.
  • Orders will be taken 9:00am to 1:00pm, Monday through Saturday (closed Sunday).
  • Pick-up will not be available until 3pm of the day ordered. Pick-ups can be made any time or day during store hours after that.
  • Call (802)862-5514 upon your arrival at 2500 Williston Road and we will bring your purchase to your car!
For Curbside Pick Up Service at 2455 Shelburne Road: 
  • Call (802)985-3302 to order.
  • Orders will be taken 9:00am to 1:00pm, Monday through Saturday (closed Sunday), as business allows. Please note Curbside Service hours cannot be guaranteed at this location.
  • Pick-up will not be available until 3pm of the day ordered. Pick-ups can be made any time or day during store hours after that.
  • Call (802)985-3302 upon your arrival at 2455 Shelburne Road and we will bring your purchase to your car!

PFW DELIVERY SERVICE

For a $10 delivery fee, customers in select surrounding towns can have their pet supplies delivered to their doorstep. 
  • ​Towns included for delivery service: Burlington, Charlotte, Colchester, Essex, Hinesburg, Jericho, Milton, Richmond, Shelburne, South Burlington, St. George, Underhill, Westford, Williston, Winooski.

For Pet Food Warehouse Delivery Service:
1. Place Your Order: ​​​​               --Email should include: customer name, call back number, desired product(s), pick up or delivery preference (delivery details below).  Please DO NOT include credit card info in email.​ Emails will be responded to via phone call during Call Center Hours.
2. We will give you an estimated delivery time. Deliveries ordered Mon-Fri will be made by end of next business day. Orders taken over the weekend will be delivered Monday, or Tuesday at the latest.
3. You will be notified when your order has been delivered to your doorway!

IN THIS TOGETHER

​We are continually monitoring the situation and will continue adapting our procedures as needed.

Please sign up for email notifications (button below), or check back here, or social media regularly for more details or changes as they come. And please help spread the word about our Curbside Service and Delivery options!

Please be kind. Our stores are open to provide essential services to the community. Our staff are working diligently every day to make sure pets have what they need during this pandemic. We ask for social distancing and patience while we perform these services in a time of high stress.

We appreciate our amazing customer base for all the support. Thank you all for your understanding so far and with your continued help. When you choose to continue to shop local and choose curbside service, you are investing in the future of your community. Thank you!

Please take care and stay safe.

Sincerely, The Pet Food Warehouse Team

Announcements

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Both locations of Pet Food Warehouse will be closed Saturday, July 4th in observance of Independence Day.
Effective July 1st, stores are required to charge 10 cents per paper bag used at checkout. At PFW, each bag charge earns 10 PFW Paw Points.
All fairs and festivals in the state of Vermont have been cancelled until further notice so the 4th Wag It Forward: A Festival For Pets has been moved to September 26, 2021.

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