COVID-19 Updates

STORE OPERATIONS DURING COVID-19

The Pet Wash Express at PFW on Williston Road is open with limited availability. Call (802)862-5514 today to make an appointment.
Returns (and exchanges) have resumed. Please be patient as we process these safely.
Frequent buyer programs and coupons that had been temporarily suspended have resumed.

Reusable bags are permitted but product will be bagged by the customer. Please do not hand your reusable bags to the sales associate.
If you are bringing in bags for the Terracycle Recycling program for Wellness and Holistic Select brand foods please drop them in the designated boxes outside the store. We ask that you refrain from bringing them inside at this time.
Please choose to pay by card to reduce exchange of money at the registers.

If you prefer to not come in to one of our stores to do your shopping, we are temporarily offering Curbside Pick Up and Delivery Services.

PFW CURBSIDE SERVICE

For Curbside Pick Up Service at 2500 Williston Road:

Call (802)862-0995 ext 480 to order or email curb@pfwvt.com.
Orders will be taken 9:00am to 1:00pm, Monday through Friday (closed weekends).
Pick-up will not be available until 3pm of the day ordered. Pick-ups can be made any time or day during store hours after that.
Call (802)862-5514 upon your arrival at 2500 Williston Road and we will bring your purchase to your car!

For Curbside Pick Up Service at 2455 Shelburne Road:

Call (802)985-3302 to order.
Orders will be taken 9:00am to 1:00pm, Monday through Friday (closed weekends), as business allows. Please note Curbside Service hours cannot be guaranteed at this location.
Pick-up will not be available until 3pm of the day ordered. Pick-ups can be made any time or day during store hours after that.
Call (802)985-3302 upon your arrival at 2455 Shelburne Road and we will bring your purchase to your car!

PFW DELIVERY SERVICE

1. Place Your Order:

Call: (802)862-0995 ext. 480 during call center hours (9:00am to 3:00pm, 7 days a week) OR
Email: curb@pfwvt.com

--Email should include: customer name, call back number, desired product(s), pick up or delivery preference (delivery details below). Please DO NOT include credit card info in email. Emails will be responded to via phone call during Call Center Hours.
2. We will give you an estimated delivery time. Deliveries ordered Mon-Fri will be made by end of next business day. Orders taken over the weekend will be delivered Monday, or Tuesday at the latest.
3. You will be notified when your order has been delivered to your doorway!

IN THIS TOGETHER

We are continually monitoring the situation and will continue adapting our procedures as needed.

Please sign up for email notifications (button below), or check back here, or social media regularly for more details or changes as they come. And please help spread the word about our Curbside Service and Delivery options!

Please be kind. Our stores are open to provide essential services to the community. Our staff are working diligently every day to make sure pets have what they need during this pandemic. We ask for social distancing and patience while we perform these services in a time of high stress.

We appreciate our amazing customer base for all the support. Thank you all for your understanding so far and with your continued help. When you choose to continue to shop local and choose curbside service, you are investing in the future of your community. Thank you!

Please take care and stay safe.

Sincerely, The Pet Food Warehouse Team

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