I am a Burlington resident, and have had a German Shepherd Dog for three years now. I've always had positive experiences at Pet Food Warehouse, but felt inclined to write in about some phenomenal staff members who have recently gone above and beyond.
First of all, Stephanie is amazing. My pup was having some stomach issues recently, and nothing I tried was helping. Stephanie gave me free food samples as well as lots of advice on supplements and probiotics, and told me that anything that didn't work, I could bring back. The food she recommended did wonders for my dog, and I'll never buy his food anywhere else thanks to your helpful staff and your great policies (like being able to test food first). Beyond that, Stephanie follows my dog and I on Instagram (@nicolehandel) and personally recognized and remembered me when I came into the store today, and went out of her way to engage me in conversation and talk dog stuff. I can't say enough about her in regards to her customer service, her knowledge, or her genuine interest in dogs and their handlers.
There's also a young man who works at your South Burlington location as well, whose name I don't know, but he has a female GSD and has helped me several times in-store. He, too, remembers me when I come in and is quick to offer advice or assistance.
I appreciate everything about PFW and I'd be a happy customer regardless, but your staff (particularly the two aforementioned folks) really make your store worth returning to. I hope that they get a bit of recognition for their hard work and fabulous personalities. They're assets to the company.
"I love raw food because, no matter what, I know that I am giving my animals the best food and the most balanced nutrition that they can get. Not only are their teeth, coats, and insides in top health, but their meows around meal time let me know that their heart is too!! Switching to raw food was the best move I have made for my pet's health and well-being. Thank you PFW for suggesting raw diet to me and always being so helpful when I come in with questions."
"Our tiny, ancient Jewel (pictured at age 22, eating raw food) lived to within five days of her 23rd birthday. It's not so much that I "love" raw food as that our cats' bodies love it. Trickier is finding raw food that appeals to their fickle, changeable tastes. For now, Rad Cat is it."
"I love raw food because it is the most natural, healthy source of food for my cats. It does not contain additives, chemicals, and other unmentionables, such as grains, fillers, and preservatives. As obligate carnivores, cats are evolved to eat meat, bone, and organs in raw form."
"I began feeding raw food to my Siamese cat who was constantly very ill with inflammatory issues. He was being seen by a traditional veterinary clinic. I took him to Qi Veterinary Clinic having known Nate Heilman, DVM for many years and really liked his approach. It took about 3 weeks to get Munchkin to eat the raw food (he really likes Rad Cat brand) and then at the same time transitioned my rescue kitty too. Both cats teeth are fantastic as a side to this and I do brush their teeth. Munchkin has not had one issue with inflammation of any kind for nearly 3 years now. Yes, raw is more expensive but one can purchase a lot of raw food for the price of one hospitalization. In fact when I do the math his hospitalization for a "fever of unknown origin" cost more than one year of raw food for him! I rest my case!"